Responsibilities and Outcomes Skills / Experience   

Role: Support Worker – Domiciliary Care  

Salary: £10.75 per hour 

Key Responsibilities: 

• Assessing resident needs through robust Support Planning and Risk Assessments and obtaining necessary information from other agencies. 
• Supporting Young persons with behavioural or emotional risks 
• Ensure that resident support plans and risk assessment are followed and contribute to regular reviews of these plans, for individuals to achieve the greatest possible control over their own life. 
• Assist residents to manage and maximise their finances effectively and monitor regular rent and service charge payments where appropriate. 
• Ensuring that all residents’ records are accurately maintained. 
• Promote independent living, confidence building, self-awareness, training, education, employment opportunities and participation in the local community. 
• Enable residents to develop and implement their support plan needs and risk assessments. 
• Communicate/consult with relatives, partners, advocates, friends or carers and other staff and agencies, as appropriate, regarding the resident’s health, social care and well-being. 
• Promote resident involvement in shaping and monitoring services, so they have real choice and control over the service they receive. 
• Provide high quality, responsive and person-centred services that meet the physical, mental and emotional needs of residents and ensuring people have choice and control over their own lives. 
• Be aware of and follow Houses of Hope policies and procedures, with particular attention to standards of resident service, health and safety, and equality and diversity 
• Demonstrates a sensitive and supportive approach to vulnerable people maintaining their dignity and self-respect at all times. 
• Knowledge of welfare benefits. 
• Good written and oral communication, numeracy, IT and interpersonal skills. 
• Knowledge of organisations providing services to vulnerable people especially those with behavioural and emotional issues 
• Ability to cope with verbally aggressive and volatile situations. 

Desirable: 

• Understanding of Health and Safety issues. 
• Experience of supported housing work including housing management, advocacy and debt management. 
• Be able to cover shifts at short notices and flexible in a demanding working environment 

Qualifications 

• Appropriate professional or vocational qualification – desirable. NVQs 2-3 

Key Outcomes: 

• Residents achieve independent living. 
• Activity programmes within the scheme or community where appropriate. 
• Appropriate support plans are in place and implemented. 
• Residents’ finances are managed with support.