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Senior Support Worker

Full Time 11 months ago
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Employment Information







  • To be a part of a team offering a comprehensive residential service to vulnerable     


  • children and young people, to ensure the physical, social and emotional, needs of our 


  • service users, using a person-centred approach



  • To observe and promote the service user choice, independence, dignity, privacy,  


  • fulfilment and other rights



  • To create and maintain good professional relationships with Clients, their family and  


  • friends and other stakeholders



  • To adhere to all regulatory and statutory obligations and Valicity Care Services policies,  


  • procedures and guidelines


  • To actively promote a positive, personal and professional profile, ensuring the good  


  • reputation of Valicity Care Services always. 


1. Responsibilities 




  • Provide direct care, advocacy and information to the individuals we support to enable  


  • service users to identify and make informed choices on their support needs



  • Assist in devising, implementing and reviewing Care Plans as required or directed



  • Help service users to meet their personal care needs sensitively and appropriately to a  


  • high standard, including personal hygiene, assistance with laundry, preparing meals and 


  • drinks, thus ensuring service users’ environments are safe and clean



  • Perform domestic duties within the House as required, involving service users


  • Participate in daily activities; for example, preparing and eating meals with service users


  • Support service users to take any prescribed medicine, complying with all medicine  


  • policies, including storage, administering and record keeping. To respond appropriately 


  • to medical or health concerns


  • Act as a positive role model for young people with mental health problems/learning  


  • disabilities and to the general public as a representative of the service


  • Promote positive attitudes by developing the awareness of professionals and the  


  • general public and by maintaining good relationships with local people and encouraging 


  • existing family links and relationships



  • Able to supervise both  


  • care staff and service users in the absence of the Home’s  


  • Manager/Deputy




  • Attend service users' care planning reviews. Liaise with other health or social care    professionals involved in service users’ care


  • To act as shift leader, responsible for shift tasks to be completed


  • Be responsible for producing staff rotas and cleaning rotas


  • Leading weekly shopping, menu-planning, organising resident activities. Medications  


  • and audits



  • Provide support and be part of the training process for new staff.


2. Provide a safe, comfortable and supportive Home for the individuals we support 



  • Support service users to actively contribute to the running of their own House



  • Participate in rotas which will include day, evening, weekend and Bank Holiday working  


  • and sleeping-in duties at night


  • Assist in health and safety assessments, follow health and safety procedures and  


  • participate in fire drills and audits  




  • Report any maintenance and repair tasks in the house to the Manager  


  • Provide First Aid services at the House/Service when necessary and if trained to do so  



  • Sensitively support service users who use mobility equipment, in all aspects of care both  


  • in and out of Home (this includes regular moving and handling)  



  • Assist the individuals we support to present themselves as valued members of the local  


  • community  

Enable service users to achieve independence as far as possible in all areas of their  


lives by providing appropriate information, opportunity, training, counselling; this  


includes supporting them to attend activities/appointments outside of the House as  






  • Introduce service users to a range of facilities and amenities in the local neighbourhood  


  • and support the work of volunteers who come into the Homes/Services.  


  • Support users to attend their chosen religious services and cultural activities.  
  • 3. Ensure the rights of service users are always protected and respected  



  • Ensure that each individual is supported as far as possible to exercise their rights in the  


  • following areas: privacy, choice, participation in decision-making affecting their lives,  


  • expression of their own cultural identity, entitlement to service, feedback on the service  


  • they receive and the right to complain, protection of their property, maintaining links with  


  • family, carers and friends.  


4. Record keeping, administration and procedures   




  • Keep detailed records and write reports (e.g. financial reports, individual’s files including  


  • the service users’ care plans (or equivalent) to enable accurate information to be  


  • available)   


  • Assist and participate in the wider range of administrative tasks necessary for the  


  • smooth running of the House/Service  



  • To maintain confidentiality in relation to information about service users and staff  



  • Follow all of   


  • the company’s financial procedures with regards to handling and looking  


  • after monies, including service users’ monies and recording petty cash expenditure.  


5. Work within and promote the policies and procedures of      


the organisation  




  • To perform all duties in accordance with the policies and procedures of  the organisation  


  • and the particular House and report breaches of policies and procedures as appropriate  



  • Maintain confidentiality in relation to information about service users, staff and  


  • organisation     as a whole  



  • Promote equality of opportunity and a respect for diversity.  


6. Participate in the opportunities provided for training and development  




  • Participate in regular supervision to; receive support, increase knowledge, identify  


  • training needs, evaluate work performance, aid and assess professional development  




  • Participate in annual appraisal co-ordinated by your line manager  




  • Attend staff development programmes, training courses, seminars and workshops as  


  • required and successfully complete any external training required such as NVQs  


  • (National Vocational Qualifications) and AQAs (educational service provider).  








  • Diploma in Health and Social Care Level 3 or equivalent.   



  • Experience  


  • Providing high standards of care for young people aged 16+ with challenging needs and  


  • in some cases, dual diagnosed complex mental health needs  




  • At least 2 years’ experience of managing challenging behaviour  



  • Creating/supporting a harmonious, homely atmosphere for semi-independent service  


  • users  


  • Fostering professional relationships with customers/stakeholders.  


  • Knowledge  



  • Sound understanding of good care principles  



  • Understanding of regulations and legislation within the care profession  



  • Understanding of safeguarding adults at risk.  


Skills and abilities  




  • Strives to reach the highest standards in customer service  



  • Communicates effectively, both verbally and non-verbally  



Team player  




  • Naturally compassionate and patient with a caring disposition  




  • Flexible and approachable with a positive attitude, even under pressure  




  • Self-motivated  




  • Deals with emergencies and difficult situations  




Records with accuracy and detail  




  • ICT literate  


Works on own initiative  


Full valid drivers’ license with class 1 business insurance (desirable).  


Safeguarding is paramount and we require all successful candidates to undergo an   


enhanced DBS check.  


The above job description forms part of your main terms and conditions of employment,   


although does not include or define all tasks. The Company reserves the right to vary duties   


and responsibilities at anytime.  




Great Leadership Great communication Reliability Great Teamwork Patient Risk Assessment Health and Safety Management
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