Support Worker Role   

Responsibilities and Outcomes Skills / Experience  

Salary: £10.75 per hour  

Essential:  

Key Responsibilities:  

• Assessing resident needs through robust Support Planning and Risk Assessments and obtaining necessary information from other agencies.  
• Supporting Young persons with behavioural or emotional risks  
• Ensure that resident support plans and risk assessment are followed and contribute to regular reviews of these plans, for individuals to achieve the greatest possible control over their own life.  
• Assist residents to manage and maximise their finances effectively and monitor regular rent and service charge payments where appropriate.  
• Ensuring that all residents’ records are accurately maintained.  
• Promote independent living, confidence building, self-awareness, training, education, employment opportunities and participation in the local community.  
• Enable residents to develop and implement their support plan needs and risk assessments.  
• Communicate/consult with relatives, partners, advocates, friends or carers and other staff and agencies, as appropriate, regarding the resident’s health, social care and well-being.  
• Promote resident involvement in shaping and monitoring services, so they have real choice and control over the service they receive.  
• Provide high quality, responsive and person-centred services that meet the physical, mental and emotional needs of residents and ensuring people have choice and control over their own lives.  
• Be aware of and follow Houses of Hope policies and procedures, with particular attention to standards of resident service, health and safety, and equality and diversity  
• Demonstrates a sensitive and supportive approach to vulnerable people maintaining their dignity and self-respect at all times.  
• Knowledge of welfare benefits.  
• Good written and oral communication, numeracy, IT and interpersonal skills.  
• Knowledge of organisations providing services to vulnerable people especially those with behavioural and emotional issues  
• Ability to cope with verbally aggressive and volatile situations.  

Desirable:  

• Understanding of Health and Safety issues.  
• Experience of supported housing work including housing management, advocacy and debt management.  
• Be able to cover shifts at short notices and flexible in a demanding working environment  

Qualifications  

• Appropriate professional or vocational qualification – desirable. NVQs 2-3  

Key Outcomes:  

• Residents achieve independent living.  
• Activity programmes within the scheme or community where appropriate.  
• Appropriate support plans are in place and implemented.  
• Residents’ finances are managed with support.